It’s simple and usually only takes a few seconds to complete.
Firstly, create an account on the Lumion Support Centre if you don’t already have one.
If it’s your first time setting up an account, you will need to register your license key (you can find your license key in the “Getting started with Lumion email) to download the installer.
Learn more about Lumion accounts.
Next, copy your Lumion Licence Key (which you can find in the Getting started with Lumion email that we have sent you.*
Click here to go to your Lumion Support Center profile page and paste your Lumion Licence Key into the Register a licence text field. Then click on the Register button. If you are working for a company, you can use 1 Licence Key for all of your staff members.
Your Lumion Licence Key should now appear on the Registered licenses list.
Your Lumion Support Center Account and profile page will show your status as a licensed user.
You can then use the Lumion Support Centre search function to find an answer to your question or post a topic if you can’t find a suitable answer.
*What to do if you can’t find your licence key
If you can’t find your licence key number, you can submit a resend request as follows:
Send an email containing the following information to firstname.lastname@example.org
- The Lumion version required.
- A copy of your License Key/upgrade purchase receipt – or a copy of the most recent Getting Started with Lumion email you have.
- An alternative email address (if you are not receiving the Getting Started with Lumion email, despite whitelisting the sender addresses above).
- It may take up to 24 hours to process the request from Monday to Friday (Weekends are not covered).